FAQ

Will you ship my order without payment?

Unless you have used a PO, your order will not be shipped without full payment. We do require resolution of any payment issues (e.g. additional garment or ship costs, bad payment information) before we ship your order. We will always contact you if there is a problem.

Can I reorder a design I have previously ordered?

Yes of course! Please let us know your last invoice number or design name and we will send an updated confirmation.

Do you accept special shipping requests?

In some cases, yes. Contact customer service with your order number.

Can I ship my order internationally?

Yes. We ship all international orders utilizing U.S. Air Mail. International Orders require a physical street address and phone number. We are required to provide a commercial invoice for all International Orders. Deliveries will not be made on Weekends or holidays. The shipping time for international Postal Air Mail orders usually takes 5 to 30 business days depending on the country of destination. Please check with your local post office or customs office if you have not yet received your package.

Can I use a credit card to pay for my order?

Yes. We accept PayPal, Discover, Visa, Mastercard and American Express credit card for payment. Please submit accurate information; the billing address you enter must match the address your credit company has on file. Your order will not be processed without good credit card information.

When will I receive my order?

You can expect your order to be completed and shipped if requested within 8-10 business days from the date of your order.

Can I add more garments once my order has been placed?

Yes. You can add shirts to your order but there is a small window of opportunity to make changes. The sooner you let us know of additional sizes, the better. We recommend contacting your customer service rep by the second or third business day at the latest. You cannot add shirts to rush orders. Adding shirts may delay the production time of your order.

How do I get a quote?

Please click and fill out the request a quote button or give us a call!

How do I add names and numbers?

You must send names and numbers in a typed format. We will cut and paste in the information you sent exactly as you gave them to us. So please make sure all spelling is correct!

Where can I find a sizing chart?

You can see all the sizing, features, companions and similar products at our products page. Looks like this:

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